Delivery

WHAT ARE MY DELIVERY OPTIONS?
Our standard delivery is by Royal Mail First Class service.  This is included on all ready-made gift boxes.  Their average delivery time at present is 1-2 working days with 90% of gifts arriving the next day.

If you would like to be absolutely certain of next day arrival, please choose 'Special Delivery' at checkout.  This is sent using Royal Mail guaranteed service arriving the next working day before 1pm and will be completed without signature to ensure 'contact-free' delivery.  

All gifts are dispatched with an email confirmation and tracking number so you can see when your gift has arrived.

WHEN WILL MY GIFT BE DESPATCHED?
Orders placed before 3pm on weekdays, and before 12pm on Saturdays, will usually be despatched the same day.  Orders placed after 12pm on Saturdays will be despatched the following Monday.  

Sorry but we cannot dispatch or deliver gifts on Sundays or UK Bank Holidays.  

ARE ALL GIFTS AVAILABLE?
We have good stock levels on all gift choices.  Very occasionally, a gift item may become unavailable and we will offer a substitute in your box. Our choice of substitute will always be of the same value or higher than the gift you selected and we always choose a complementary item so that it matches your other gifts beautifully.

HOW WILL MY GIFT BE PREPARED?
Your selected items will be hand-picked by our team, wrapped in luxury tissue paper and beautifully presented in our eco-friendly box.  You can pick a card to suit the occasion and add a personal message to accompany your gift.  Our gift box and packing materials are designed to be reused or can be recycled. 

No pricing information is given in the box or on your gifts.

ARE YOU DELIVERING TO INTERNATIONAL LOCATIONS?
We have paused all international deliveries for a short while because we cannot guarantee delivery to other destinations at the current time.  We are sorry for any disappointment this may cause and we hope to return to our usual international delivery service soon.
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WHAT ARE THE DELIVERY CHARGES?

READY-MADE GIFT BOXES

UK First Class Tracked Delivery *

1-2 days Included
UK Special Delivery: Guaranteed Next Day Next Working Day £5.00

CREATE A GIFT BOX

UK First Class Tracked Delivery *

1-2 days £4.50
UK Special Delivery: Guaranteed Next Day Next Working Day £8.50


*FIRST CLASS DELIVERY:  Royal Mail First Class delivery is 90% assured to arrive on the next working day (including Saturdays). However in the current circumstances, deliveries sometimes may arrive later.  For absolute certainty of next day delivery, choose 'Special Delivery' at checkout.

Sorry we cannot dispatch or deliver on Sundays or UK Bank Holidays.