Delivery

DELIVERY TIMES
Standard delivery is by Royal Mail First Class service.  Their average delivery time at present is 1-2 working days.  However in some parts of the country this service can take longer.  Royal Mail are working hard to keep their delivery promise but can sometimes experience a reduced service due to staff shortages at different times in different regions.  Unfortunately this is not something we can control so please plan ahead when booking your gifts and if you want extra certainty, please choose 'Special Delivery' at checkout which guarantees Next Working Day delivery before 4pm.

WHAT ARE WE DOING TO HELP?
We will prepare and send your gift as soon as we can (unless you have asked us to hold for a special date).  We are allowing 2-3 days for your parcel to arrive, and despatching gifts earlier than usual to allow for any unforeseen delays.  That does mean there is a chance that your gift might arrive early.  We don't want to spoil any surprises so we also add a note on the outside of your gift with 'Don't Open Until...' if you have selected a delivery date.

WHEN WILL MY GIFT BE DESPATCHED?
Monday-Friday gifts ordered before 3pm, and by 12pm on Saturdays, will usually be despatched the same day.  If you have chosen to ‘hold the date’ for a later event, your gift will be despatched prior to that date and in good time allowing for the current shipping delays.

Sorry but we cannot despatch or deliver gifts on Sundays or UK Bank Holidays.  

ARE ALL GIFTS AVAILABLE?
We are working with our suppliers to ensure we have good stock levels on all gift choices.  However occasionally, a gift item may become unavailable and we will offer a substitute in your box. Our choice of substitute will always be of the same value or higher than the gift you selected and we always choose a complementary item so that it matches your other gifts beautifully.

HOW WILL MY GIFT BE PREPARED?
Your selected items will be hand-picked by our team, wrapped in luxury tissue paper and beautifully presented in our eco-friendly box.  You can pick a card to suit the occasion and add a personal message to accompany your gift.  Our gift box and packing materials are designed to be reused or can be recycled. 

No pricing information is given in the box or on your gifts.

ARE YOU DELIVERING TO INTERNATIONAL LOCATIONS?
Due to international restrictions we have closed non-UK deliveries for a short while.  We are sorry for any disappointment that this may cause.

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WHAT ARE THE DELIVERY CHARGES?

READY-MADE GIFT BOXES

UK First Class Tracked Delivery *

1-2 days Included
UK Special Delivery: Guaranteed Next Day Next Working Day + £4.00
Europe Currently unavailable + £8.00

CREATE A GIFT BOX
Letterbox UK First Class Tracked Delivery 1-2 days £2.50

Regular Gift Box UK First Class Tracked Delivery

1-2 days £4.50
UK Special Delivery: Guaranteed Next Day Next Working Day £8.50
Europe Currently unavailable £12.50

Sorry we cannot dispatch or deliver on Sundays or UK Bank Holidays.

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