WHAT ARE MY DELIVERY OPTIONS?
Our standard delivery is by Royal Mail First Class service. The average delivery time at present is 2 working days but some areas of the UK are experiencing slower delivery times and your gift may take longer to arrive. Please allow extra time if you can.
If you require a faster service, next working day delivery is also available. To prioritise delivery of your gift please choose 'Special Delivery' at checkout. This is sent using Royal Mail guaranteed service arriving the next working day before 9pm and will be completed without signature to ensure 'contact-free' delivery.
All gifts are dispatched with an email confirmation and tracking number so you can see when your gift has arrived. See the latest information from Royal Mail here.
WHEN WILL MY GIFT BE DESPATCHED?
Orders placed before 3pm on weekdays, and before 12pm on Saturdays, will usually be despatched the same day. Orders placed after 12pm on Saturdays will be despatched the following Monday.
Sorry but we cannot dispatch or deliver gifts on Sundays or UK Bank Holidays.
ARE ALL GIFTS AVAILABLE?
We are working closely with our suppliers to keep stock levels high but deliveries can be subject to delay. We may need to substitute an item if it becomes unavailable. Our choice of substitute will always be of the same value or higher than the gift you selected and we always choose a complementary item so that it matches your other gifts beautifully.
HOW WILL MY GIFT BE PREPARED?
Your selected items will be hand-picked by our team, wrapped in luxury tissue paper and beautifully presented in the box. You can pick a card to suit the occasion and add a personal message to accompany your gift. Our gift box and packing materials are designed to be reused or can be recycled if you prefer. No pricing information is given in the box or on your gifts.
ARE YOU DELIVERING TO INTERNATIONAL LOCATIONS?
We are sorry but due to the current situation we cannot guarantee delivery times for non-UK destinations. This means that we have paused international deliveries for now, with the exception of The Republic of Ireland where we continue to offer our usual service. We are sorry for any disappointment this may cause and we hope to return to our usual international delivery service soon.
WHAT ARE THE DELIVERY CHARGES?
|All Gift Boxes & Gifts|
UK First Class Tracked Delivery *
|UK Special Delivery: Guaranteed Next Day||Next Working Day||£7.50|
|Republic of Ireland Tracked Delivery||3-5 days||£7.50|
|UK First Class Tracked Delivery*||1-2 days||Included|
|Republic of Ireland Tracked Delivery||2-3 days||£3.00|
*EXPRESS DELIVERY: Royal Mail First Class delivery is usually 90% assured to arrive on the next working day (including Saturdays). However in the current circumstances, deliveries are taking 1-3 days and sometimes may arrive later than expected.
Sorry we cannot dispatch or deliver on Sundays or UK Bank Holidays.