Business Gifting: Terms & Conditions

PAYMENT TERMS: We welcome payment by BACS transfer on Proforma terms, to be paid on receipt of invoice. Full payment is required in advance of the preparation and despatch of your gifts.  On occasions where the delivery date is more than 8 weeks ahead, we can offer split payments on request. A credit card payment facility is also available but will be subject to a processing fee.

PREPARING YOUR GIFTS: On receipt of payment, your gifts will be prepared and despatched according to the timescales agreed. Where stock is immediately available, we aim to despatch within 2-3 days. For orders requiring larger volumes we aim to despatch within 7-14 days. Bespoke and branded items can take longer.

STOCK AVAILABILITY: We work hard with our gift partners to maintain good stock levels on all gift items but very occasionally, a gift item may become unavailable. When this happens, we will replace it with a suitable substitute of the same or higher value and always maintain the overall look and feel of your gift collection.

DELIVERY PARTNERS: We use a variety of partners to ensure delivery of your gifts within your chosen timescales. Our standard service is by Royal Mail First Class with tracked delivery. At present this takes on average 1-2 working days with 90% of gifts arriving the next working day. You can choose to upgrade to a guaranteed delivery service for 100% assurance of next day delivery. 

International deliveries are completed by our courier companies and will vary depending on country.  Most European countries take 5-7 working days whilst USA, Canada and Australia can be 7-14 days.  European deliveries can be subject to additional customs charges which will be charged in addition to your invoice by prior agreement.

TRACKING: You may request individual tracking numbers for each gift sent. This enables you/your team to see when all gifts have been delivered.

DELIVERY ADDRESSES: We will ask you to provide us with accurate address information for each gift recipient. It is very important that you check and verify all address details are correct in advance of despatch as BoxTree cannot be held responsible for incomplete deliveries that are due to incorrect addressing. 

RETURNS: On the rare occasion that a gift is returned to us as undelivered, we are able to offer a reissue service for a small charge.

REFUNDS: In the unlikely event that there is a fault found with a gift item we will replace and reissue the gift item on your behalf and also issue a refund directly to your account.  We are unable to offer refunds for any other reason.

YOUR DATA: We will send you a data request form to complete and return prior to preparation of your gifts, including name and address details and any special dietary requirements. The data you supply will be stored on our secure server and used only for the purposes outlined in this proposal.  All data relating to your gift recipients will be destroyed after use.